RETURNS
To return a purchase, your items must meet the following conditions:
Be returned within 14 days of your delivery date
Be in its original, unused, unworn, unwashed and undamaged condition
Be returned with all original tags attached
The Silver Loom will only accept returns if labels and original packaging are full intact.
The Silver Loom is not responsible for the damage or loss of any items during transit back to The Silver Loom studio.
Return shipping fees are the responsibility of the customer.
Pierced earrings, beauty items, works of art, and any other items designated “final sale” or purchased at or above 50 percent off (on sale or on promotion) are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalised, or special-order items, or of items damaged through normal wear and tear.
Please note that custom-made jewellery and craftwork are not eligible for a return. (Such pieces can, however, be cancelled within 7 days of the initial order being placed).
The Silver Loom reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As part of Silver Loom’s sustainable and eco-friendly practices, your package will not be shipped with any paper invoices or return slips. Instead, we ask that you initiate your return as follows:
Request a Return Authorisation (RA) number by emailing info@thesilverloom.jewelry with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
Return shipping fees are the responsibility of the customer.
Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.
On receipt of the RA, we will issue you with a return address.
International Returns
The above return policy applies to international orders, with the following adjustments:
Return-eligible items will be accepted within 14 days of delivery date.
Return shipping fees are the responsibility of the customer.
We cannot refund duties and taxes paid to clear customs.
It is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.
Quality Guarantee
If you receive a faulty and/or damaged item, please contact us immediately at info@thesilverloom.jewelry. The Silver Loom quality guarantee only covers manufacturing defects. The Silver Loom cannot be held responsible for defects due to: Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet too vigorously or frequently), aesthetic changes, defects and damage due to normal wear/tear and ageing. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
Refunds
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.